Bonn – After the reprimand by the financial supervisory authority Bafin due to the serious IT problems at Postbank, bank manager Lars Stoy admits mistakes. „There is no way to sugarcoat it,“ said the head of the Retail Banking Germany department at Deutsche Bank and Postbank to the newspapers of the Funke Mediengruppe (Monday editions). „We should have informed our customers differently – better.“ Stoy further stated that he was in regular exchange with Bafin due to customer complaints. „These are constructive-critical conversations.“ At the same time, the head of Retail Banking in Germany emphasized that there were no more terminations as a result of the IT conversion. „We currently do not see any particularly noticeable changes in our customer numbers compared to the previous year.“ Whether customers would be compensated for the problems that arose during the IT conversion remains uncertain. Stoy said, „This cannot be generalized, but we will examine each case to see if there is a legitimate claim against the bank. Where this is the case, we will take responsibility.“ In recent months, complaints from Postbank customers have increased, especially in connection with the integration of IT into the Deutsche Bank system. Since Easter 2022, data from twelve million Postbank customers and seven million Deutsche Bank customers in Germany have been consolidated on a shared platform. After serious problems, there were thousands of complaints. This prompted the Federal Financial Supervisory Authority to reprimand Deutsche Bank in an unusually sharp manner. Megatrend Artificial Intelligence – Get on board now and take advantage of the unique opportunities offered by the AI revolution! We show you 3 ETFs for forward-thinking investors. Click here
